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FAQs
Below are the frequently asked questions from our customers.
Order Cancellation
You may cancel your order at any time. Please contact our customer service team for assistance.
Delivery & Collection
Once your order is received, we begin processing immediately.
In-stock items: Expect contact within 2-3 days to arrange delivery or collection.
Out-of-stock items: Delivery may take 2-4 weeks, depending on availability. We will inform you at the time of purchase whether the wait time is 2-4 weeks or 7-14 days. For updates, you can track your order or contact us directly.
Order Tracking
You can check the status of your order by entering your order number under Track Your Order. This will provide real-time updates on your expected delivery.
Order Modifications
To make changes to your order, please contact our customer service team with your order number.
Refunds
Refunds are processed within three days of receiving your return.
It may take an additional 2-3 days for the refund to appear in your account, depending on your bank.
Order Issues & Errors
While we take every measure to ensure accuracy, occasional errors may occur. If you notice an issue with your order, contact our customer service team, and we will resolve it as quickly as possible.
Product Returns
You may return a product within 10 days of receiving it.
Items must be in their original packaging and in an acceptable condition.
If the product is damaged or missing packaging, a fee may be deducted for handling and resale. We recommend keeping the packaging until you are sure you want to keep the product.
Return Transport
You may return the product to our Cape Town warehouse by appointment. Please bring your invoice or receipt.
You are responsible for return transport costs and ensuring the product arrives undamaged.
We also offer collection services—please contact us to arrange a convenient time.
Wrong Item Received
If you receive an incorrect item, we sincerely apologize. Contact our customer service team, and we will quickly resolve the issue.
Return Shipping Costs
If you return a product due to a change of mind, return delivery costs are not covered.
If you receive a wrong or faulty item, we will arrange a free return—contact our customer service team for assistance.